Tóm tắt: Crisis Management: Leading in the New Strategy Landscape, Second Edition by William Rick Crandall, John A. Parnell, and John E. Spillan provides a comprehensive approach to crisis management as an integral part of strategic management. This updated edition emphasizes the significance of proactive planning for crises through a four-stage framework: 1) Landscape Survey for identifying vulnerabilities, 2) Strategic Planning for organizing crisis response, 3) Crisis Management for addressing events as ...