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- Phân loại: 658.3
- Tác giả: John Hayes
- Thông tin XB: East Sussex: Routledge, 2002
- Mô tả vật lý: xiii, 306 p.: ill., 24 cm.
- Tóm tắt: Interpersonal Skills at Work (2nd Edition) by John Hayes addresses the growing issue of over-reliance on electronic communication, emphasizing the importance of face-to-face interactions in the workplace. The book provides a comprehensive overview of essential interpersonal skills, focusing on goal-directed behaviors that lead to successful outcomes in professional relationships. Hayes introduces a micro-skills approach for enhancing interpersonal competence and offers practical examples and illustrations ...
- Từ khóa: Interpersonal Skills; Face-to-Face Communication; Managerial Competence; Professional Relationships; PPH101
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