Tóm tắt: This book has been completely revised and updated to reflect the changing dynamics of business today. New and expanded sections include:
- Twenty sure-fire negotiating gambits.
- How to negotiate over the telephone, by e-mail, and via instant messaging.
- How to read body language.
- Listening to hidden meanings in conversation.
- Dealing with people from other cultures.
- How to become an expert mediator.