Thông tin XB: New York: Van Nostrand Reinhold Company, 1995
Mô tả vật lý: 421tr, 23 cm.
Tóm tắt: To achieve competitive dominance, companies must integrate quality practices at the highest possible level of business management. This book goes beyond the basics of total quality management and strategic management to provide fundamental principles of competitive dominance, a summary of the worst practices, and tips and techniques for breaking the 800-point Malcolm Baldridge barrier.