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- Phân loại: 658.04
- Tác giả: Sanjeev Bordoloi
- Thông tin XB: NY: McGraw-Hill, 2019
- Mô tả vật lý: 520 tr., 26 cm.
- Tóm tắt: This comprehensive text emphasizes the unique challenges and characteristics of the service sector, integrating operations, strategy, and information technology. Organized into four distinct parts, it guides readers from the historical context of services to the practicalities of designing competitive service enterprises and managing critical operations like capacity and waiting lines. The book also dedicates a section to quantitative models, providing the analytical tools necessary for forecasting ...
- Từ khóa: Service Operations; Service Strategy; Queueing Theory; Service Design
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