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- Phân loại: 658.4
- Tác giả: James R. Evans
- Thông tin XB: Mason: Cengage Learning, 2014
- Mô tả vật lý: 697 p., 24 cm.
- Tóm tắt: This definitive text focuses on the fundamental principles of total quality and high-performance management, incorporating major frameworks such as the Baldrige Criteria, ISO 9000, and Six Sigma. The authors combine managerial strategy with technical topics and real-world examples to effectively prepare readers for the ASQ Certified Quality Manager examination. It serves as an essential guide for achieving organizational excellence, blending theoretical foundations with practical applications for ...
- Từ khóa: Total Quality Management (TQM); Six Sigma; Baldrige Criteria; Performance Excellence
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