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- Tác giả: Lưu Thị Khánh Linh
- Thông tin XB: TP. HCM: Trường Đại học Ngoại thương, 2026
- Mô tả vật lý: 124 p.
- Tóm tắt: This study identifies six key dimensions influencing customer satisfaction at Tan Cang – Cat Lai port, with Resource and Process emerging as the strongest drivers, surpassing factors like price and management. The findings suggest that while modern facilities and professional service delivery are paramount, the port must also address corporate image and social responsibility to maintain competitiveness, a result that aligns with local studies but contrasts with some international contexts like Korea. ...
- Từ khóa: Resource dimension; Tan Cang – Cat Lai port; Customer satisfaction; Port logistics service quality
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