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- Phân loại: 658.4
- Tác giả: Gana Kiritharan
- Thông tin XB: Canada: UBSPD, 2000
- Mô tả vật lý: 232 p.: illustrations, 24 cm.
- Tóm tắt: Total Quality Management – A System to Implement provides a clear and structured overview of the fundamentals and history of Total Quality Management (TQM). The book explains key TQM principles, quality-related costs, customer focus, and essential tools such as Statistical Process Control, Pareto charts, and fishbone diagrams. It also offers step-by-step guidance for implementing TQM in organizations, including training, communication, measurement, and evaluation. In addition, the author discusses ...
- Từ khóa: Total Quality Management (TQM); Continuous Improvement; Customer Focus; Quality Management Tools
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