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- Phân loại: 658.4
- Tác giả: Dale H. Besterfield
- Thông tin XB: Chennai: Pearson, 2019
- Mô tả vật lý: x, 566 p.: illustrations, 24 cm.
- Tóm tắt: Total Quality Management (TQM), 5th Edition, provides a deep and practical understanding of quality management principles aimed at achieving long-term organizational success through customer satisfaction. The textbook covers foundational philosophies from quality gurus such as Deming and Juran while integrating modern methodologies like Six Sigma, Lean Manufacturing, and Benchmarking. It offers a structured approach to leadership, employee involvement, and continuous process improvement. With a focus ...
- Từ khóa: Continuous Improvement; Six Sigma; Customer Focus; FMEA (Failure Mode and Effect Analysis)
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