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- Phân loại: 658.4
- Tác giả: David L. Goetsch
- Thông tin XB: Boston: Pearson, 2021
- Mô tả vật lý: xiii, 442 p.: ill., 26 cm.
- Tóm tắt: Quality Management for Organizational Excellence: Introduction to Total Quality (9th Edition) by David L. Goetsch and Stanley Davis provides a comprehensive framework for implementing Total Quality Management (TQM) to achieve organizational excellence. The book covers fundamental concepts like quality culture, customer satisfaction, and employee empowerment, along with advanced tools and techniques such as Six Sigma, Lean, and benchmarking. It emphasizes strategic planning, ethical practices, and ...
- Từ khóa: Total Quality Management (TQM); Continuous Improvement; Quality Culture; Global Competitiveness; QTR404
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