Thông tin XB: International Thomson Business Press, 1997
Mô tả vật lý: 368p.
Tóm tắt: This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world, Services Marketing: People, Technology, Strategy is suitable for students who want to gain a wider managerial view of Services Marketing.
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